Clinical Services Administrator

Job Description/Duties

About Spirit Reins:
Spirit Reins is a pioneering and innovative nonprofit provider of equine assisted, trauma informed psychotherapy for children and adults. Our typical clients have experienced significant trauma in their lives and our program helps them heal and develop the tools and resources they need to reach their full potential.At Spirit Reins, licensed mental health clinicians and equine professionals work alongside the entire family—helping them develop specific skills and abilities needed for a foundation of lifelong well-being. We use an experiential, client-centered therapeutic approach, which is built upon the Natural Lifemanship Model. Through this approach, children and families gain self-control and learn how to make good choices as they build healthy relationships.

Position Summary:
Under direct supervision of the Clinical Director, the Clinical Services Administrator works closely with the Clinical Team in a variety of roles including enrolling clients in services, scheduling appointments, managing billing for services and other administrative support functions. This position also assists the Director of Finance with accounts receivable and other finance related functions. The Clinical Services Administrator directly interfaces with clients who have experienced trauma in a trauma-informed manner. Independent judgment is required to plan, prioritize and organize diversified workload.

Essential Functions:
• Client Services – Includes greeting clients for check-in or collecting payment, ensuring completeness of new client paperwork, coordinate intake process in consultation with clinical staff and facilitation of timely client appointment scheduling, receive and respond to admissions inquiries, invoice clients as needed, answer incoming phone calls and emails in a timely manner, communicate and coordinate with contracted organizations.
• Billing - Includes overseeing the billing process, resolving claims processing issues, running eligibility checks, ensuring secondary claim forms are submitted, obtaining single case agreements, follow-up on claims not paid in 60 days, managing credentialing process and requesting additional visits from insurance companies, as needed.
• Financial – Includes processing bank deposits, sending monthly billing overview for contracted partners to Spirit Reins’ A/R department, ensuring allowed amounts are accurately entered in practice management system, entering client and insurance payments, reconciling payments recorded in Quickbooks, uploading purchase receipts and invoices/statements received.
• Office - Includes checking PO Box, maintaining office supplies inventory, background checks for new volunteers, managing clinical charts, ensuring accuracy in client records, and other duties as needed.

The above statements are not a complete list of all responsibilities, duties, skills held or performed by the employee in this job. The employee may perform other related duties as assigned.

Education and Experience Requirements:
• High school diploma, or equivalent, required; Bachelor’s degree preferred
• At least two years of customer service experience
• Experience with insurance billing preferred
• Highly organized, attention to detail and ability to multi-task essential
• Excellent verbal and written communications skills
• Ability to work well independently and as part of a multi-disciplinary team
• Treats all people with respect and values diverse perspectives
• Must be flexible and have a sense of humor

Compensation & Benefits:
- Salary commensurate with experience
- Medical, Vision and Dental insurance available
- Flexible Spending Account (FSA) plan available
- Retirement Plan
- Competitive PTO policy

Instructions for Application:
Résumés, cover letters and references will be accepted until 5:00 p.m. Friday, June 16, 2017. We fully respect the need for confidentiality of information supplied by interested parties and assure them that their backgrounds and interests will not be discussed with anyone, without prior consent, nor will reference contacts be made until mutual interest has been established. To apply for this position, please email your résumé and letter of interest to This email address is being protected from spambots. You need JavaScript enabled to view it..

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Spirit Reins

2055 County Rd. 284
Liberty Hill, Texas
78642

512.515.0845
Fax - 512.582.8366